Information

Frequently Asked Questions

Answers about the current ordering flow.

Ordering

How can I place an order?

Add products to the bag and submit the order request at checkout. The order is then confirmed by email.

Where can I find my order confirmation?

After submission, a printable summary with an order number appears. Further confirmation is provided by email.

When is payment processed?

No payment is processed on the website. Payment information is provided separately after confirmation.

Can I track my parcel?

Tracking is not integrated into the current shop. Available information may be provided separately.

How does withdrawal work?

Read the withdrawal information and use the printable form if needed.

How can I contact customer service?

Email [email protected] or call +49 39322 719343.