Widerruf und Erstattung

1. Cancelling before dispatch

You may cancel any order free of charge before it is dispatched. Email [email protected] with your order details and we will confirm the cancellation and refund anything already paid.

2. Right of withdrawal

Consumers in the European Union normally have 14 days from receiving an order to withdraw from a distance contract. To use this right, tell us in writing within that period; you then have 14 days to return the goods.

By law this right does not apply to goods that spoil quickly, or to sealed goods that are not suitable for return once opened for health or hygiene reasons. Most of our confectionery falls into one of these categories, so unsealed or perishable items cannot be returned.

3. Faulty, damaged or incorrect items

If an item arrives damaged, spoiled, past its date or is not what you ordered, contact us within 48 hours of delivery with a photograph. We will replace it or refund it in full, including delivery costs, and we will not ask you to pay return postage.

Statutory rights in respect of goods that do not conform to the contract are unaffected by this policy.

4. How refunds are made

Approved refunds are issued to the original payment method within 14 days of us receiving the returned item or agreeing the refund. The currency of the refund matches the currency you were charged in; your bank's conversion rate may differ from the rate shown at checkout.

5. Returns address

Where a return is agreed, send the item, packed as it arrived, to Stehwien GmbH, Querstr. 14, 39590 Tangermünde, Germany. Please include your order reference. Do not send a return before we have agreed it, as we cannot accept unannounced food parcels.

6. Undelivered and refused parcels

If a parcel is returned to us because the address was wrong or collection was refused, we will contact you. We can resend the order at the cost of a new delivery, or refund the goods minus the original delivery cost and the cost of any spoiled item.